The Moorhen bed & breakfast
Access statement

Introduction

The Moorhen is situated in the heart of Horning, a picturesque Norfolk village on the Norfolk Broads. We are next to the shops and near restaurants and public houses. The river Bure can be seen from the guest rooms at the front of the house.  Our garden rooms are ground level and are accessible by a side entrance. The house is open plan and spacious downstairs. The guest rooms upstairs are accessed by a wide, gently winding staircase. There is free parking near our property. We welcome guests with mobility difficulties and we also accept pets, by negotiation, in our garden rooms.

Pre-arrival

Initial contact is frequently made by telephone after people have found us on our website, www.themoorhenhorning.co.uk or by word of mouth. We like to speak to our guests on the telephone whenever possible for mutual evaluation and explanation of our facilities. The website shows further images of our property and what we have to offer our guests.

·         We are next to a variety of shops including an excellent delicatessen, post office, newsagent and butcher.

·         The village boasts 3 restaurant and 2 pubs all within easy walking distance.

·         A train service into Norwich mainline station is in the next town, Wroxham, 3 miles away. We offer to pick up or drop our guests at this station. The train also goes to the coast, Cromer & Sherringham.

·         There is an excellent taxi service in the village

Arrival & car parking

·         There is always space to stop outside the front door and unload suitcases & open wheelchairs. This is especially a good idea if you arrive in the dark to enable us to direct you to parking spaces close to our house.

·         We are pleases to collect our guests from the station should you wish to have a car free holiday.

·         If possible we like our guests to advise us on your estimated time of arrival to ensure one of us is here to greet you. This is often agreed on booking.

Main entrance and reception

·         Enter the main house through the front door to hall and open plan lounge/ dining area. There is a small step as you come through the front door. The whole ground floor area is smooth wooden flooring.

·         Stairs lead up from the lounge to the guest bedrooms.

·         A well lit side entrance leads to our 2 garden rooms. These rooms offer assisted disability access.

Guest accommodation - Public areas

·         The lounge is available to our guests. This is often appropriate when groups of friends or large families stay at The Moorhen. The floor is even throughout. There is a wood burner for use in cold weather.

·         The dining area is on the same flat level as the lounge.

·         Guests using the garden rooms are advised to use the side entrance to enter the main house through the front door as the alternative access has uneven steps to negotiate.

·         The garden rooms have a constant light as they access the side of the house, security lights illuminate the garden & entrance to the rooms.

·         Guests are given their own key to allow the freedom of use of the house while they are staying with us.

·         The stairs to the upstairs rooms are well lit at all times, (guests sometimes coming into the house late at night)

·         There is a selection of local information, maps & timetables, activities for children and games in the lounge. We are often available & happy to chat to guests about local activities etc

Bedrooms

·         There are 2 bedrooms at the front on the first floor of the house. These are accessed by a staircase with a handrail each side. There is a smoke alarm on the landing.

·         Barton room is carpeted and has a double bed. The en-suite has a tiled floor with toilet, hand basin and shower over a bath.

·         Malthouse room is twin bedded and can be converted into a large double bed. There is also space for a guest bed and cot thus enabling it to become a family room. The room is carpeted. The en-suite has a toilet hand basin and shower with small hand rail, this room has a wooden floor.

·         Ranworth garden room is on the ground floor. There is a small step on entry through 2 french doors (wide enough for a wheelchair) This room offers assisted disability access. It has a double bed, the floor is smooth & tiled. The en-suite is a small wet room including toilet, hand basin & shower. We have available a shower stool and there are many hand rails for support.

·         Salhouse garden room is also on the ground floor. It is accessed by a flat patio through 2 french doors.  This is a twin-bedded room that may also be made up as a large double. This room is large enough for a guest bed therefore offers another family room. The en-suite has a toilet, hand basin and shower.

·         These two garden rooms have a lockable interconnecting door that may be unlocked and used as larger family accommodation.

Gardens

There is a garden adjacent to the garden rooms for guests to use. There are tables, chairs and an umbrella, it is a lovely sunny spot in the summer.

Additional Information

We are an equal opportunities establishment and, wherever possible, try to accommodate all people.

·         Our garden rooms have proved very popular with larger families or those with teenagers.

·         We welcome babies & small children. There is a travel cot and high chair for you to use

·         We offer breaks for people with learning difficulties to stay in the garden rooms, offering 2 rooms with a door in between for their carers.

·         We accept pets in the garden room by negotiation.

·         We enjoy large groups of family or friends taking over all our rooms to enable you to have a stress free holiday while we discreetly care for you.  This pretty village offers a peaceful holiday with so many activities and amenities nearby.

·         All bedrooms have a wardrobe, chest of drawers and an easy chair. There is tea & coffee making facilities, colour digital television and a hair dryer.

Our address:

The Moorhen

45, Lower Street,

Horning

Norwich

NR12 8AA

Website : www.themoorhenhorning.co.uk

Email:      themoorhenhorning@tiscali.co.uk

Tel:          01692 631444

Please contact us by the above should you have any further queries. We are always available by telephone as calls to the house are diverted to our mobile.